Terms & Conditions

for the legal eagles

Check out the various T&C’s for all the R&B competitions, our loyalty program and any other events we throw!

R&B Improved Loyalty App Statement:

As of September 28, 2021, Ribs & Burgers will be removing all points from the Butchers Club App. All loyalty points will be converted to cashback dollars and existing users will have 1 month (until 28/10/21) to use these extra cashback dollars. After the 28/10/21, this cashback will expire. Ribs & Burgers will be adding multiple improvements to the Butchers club app, including introducing welcome rewards for different tiers, birthday rewards and anniversary rewards. Birthday and Anniversary rewards will vary per tier. The existing cashback rules will remain in place, Blue 5%, Silver 7% and Gold 10%. The rules to move up a tier have changed, Blue remains complimentary to join, Silver requires 6 visits in a 12 month period & gold 12 visits in a 12 month period. Cashback continues to last for 12 months, after 12 months they will expire. Any questions regarding the new loyalty program, please contact [email protected] 

  1. The Ribs & Burgers Butchers Club (“Program”) is available at all Ribs & Burgers restaurants in Australia.
  2. Participation in the Program is open to individuals with a unique mobile number and an Australian residential address.
  3. Individuals can become Ribs & Burgers Butchers Club Members (“Members”) by downloading the official Ribs & Burgers App (“App”) for compatible smart phones and devices and following the prompts to register and activate the App. A mobile phone number verification process is in place. To become a verified member you must verify your mobile number by entering the verification code sent to you as a phone message. Only a verified member can redeem cash-back credits. Unverified Members can still earn rewards via the App but cannot redeem until the account is verified.
  4. Individuals under 16 years old must have parental/guardian approval to register for this Program and further, the parent/guardian of the individual must read and consent to these Terms and Conditions. Parents/guardians may be required by Ribs & Burgers to enter into a further agreement as evidence of consent to the minor registering for this Program.
  5. Upon verification an Account will be created for the Member. Verified Members who initially became a Member with a physical membership card, will also be able to associate the existing membership card to the App account once they complete the App registration, this will enable them to accrue and redeem Rewards via the App. The Program allows one physical card (including loyalty cards and gift cards) to be linked to the App account maximum, please contact [email protected] if you have any issue with linking the cards.
  6. There is a strict limit of one (1) registered Account per Member/person. Each account requires an independent mobile number that needs to be verified.
  7. You must advise Ribs & Burgers of any change of name, address, email or other details as soon as practicable after the change. Personal information Ribs & Burgers uses is only to communicate with Members and to provide with offers that Ribs & Burgers feels that Members may be interested in. Ribs & Burgers is not responsible for any loss of Butchers Club Rewards or Benefits made available to Members in connection with any failure by you to notify Ribs & Burgers of any change in your details. Ribs & Burgers may require acceptable proof in relation to any change of details. Changes can be made directly via the App or by contacting the Ribs & Burgers Customer Service Team.
  8. Until otherwise advised by Ribs & Burgers, Ribs & Burgers membership is tiered according to your interaction with Ribs & Burgers every consecutive period of twelve (12) months.
  9. Until otherwise advised by Ribs & Burgers, each Tiered membership entitles you to a different cash-back rewards percentage.Tier 1 – Complimentary to join, Tier 2 – 6 visits in 12 months Tier 3 –12 visits in 12 months
  10. Cashback is accrued where payment is made, provided that the App barcode associated with the Account is scanned at the time of purchase.Tier 1 – 5% cash-back rewards, Tier 2 – 7% cash-back rewards, Tier 3 – 10% cash-back rewards
  11. All accrued Rewards & Entitlements will lapse if a member has not redeemed the Rewards within a period of twelve months. Ribs & Burgers will automatically deduct and invalidate Rewards from such an Account after every consecutive period of 12 months, with any accrued Rewards and other entitlements being forfeited. For example, you have earned $5 on 03/08/2017, if they are not redeemed before 03/08/2018, our system will automatically expire them and remove them from your account. For the avoidance of doubt, the Account will not be terminated and the Member will retain their Account even after their Rewards expire.
  12. Members can only redeem ONE reward per transaction
  13. Members may be given a choice of rewards. They have the choice of which item they would like to redeem with specific promotions. For example, when you download our app, you are given a choice of 4 different food items to choose from as a reward. 
  14. The Rewards balances and special offers under this Program are not transferable, exchangeable or redeemable for cash. Rewards accrued in multiple Accounts cannot be merged.
  15. The Rewards will not be accumulated and can not be redeemed in respect of any purchases made through a third party delivery service or other items nominated or other goods or services nominated in these Terms and Conditions by Ribs & Burgers from time to time.
  16. It is each Member’s responsibility to ensure that the correct Rewards have been added or deducted for each eligible transaction. Individuals must notify Ribs & Burgers of any apparent discrepancy as soon as possible by contacting [email protected] Ribs & Burgers will not be able to add any missing Rewards related to transactions where a membership was not scanned by a Member.
  17. Ribs & Burgers is not liable for any unauthorised use of a Member’s account, Rewards, username or password by third parties, nor is it liable for unauthorised use of a reward code sent to a Member.
  18. No fees will be charged by Ribs & Burgers for the issue, registration, activation or use of the App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program website.
  19. Ribs & Burgers reserves the right, at any time, to verify the validity of Members, registrations, verification of accounts, and Rewards accrual and redemption (including a Member’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any Member who Ribs & Burgers has reason to believe has breached any of these Terms and Conditions, tampered with the registration, Rewards accrual/redemption and/or account verification process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Program. Errors and omissions may be accepted at Ribs & Burgers’ discretion. Failure by Ribs & Burgers to enforce any of its rights at any stage does not constitute a waiver of those rights. Ribs & Burgers’ legal rights to recover damages or other compensation from such an offender are reserved.
  20. Incomplete or indecipherable Member registrations or Reward redemption may, at Ribs & Burgers’ discretion, be deemed ineligible for this Program or deemed invalid.
  21. If there is a dispute as to the identity of a Member, Ribs & Burgers reserves the right, in its sole discretion, to determine the identity of the Member.
    Should a password be lost or forgotten, Ribs & Burgers’ verified Members should follow the reset password steps via the App, the password will then be sent to the nominated email address associated with the Account.
  22. Additional rewards and entitlements may be offered at Ribs & Burgers’ absolute discretion.
  23. Ribs & Burgers reserves the right and has absolute discretion to refuse a Butcher’s Club membership should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
  24. Ribs & Burgers reserves the right, in its absolute discretion, to suspend your membership in the event that a large credit load accumulates on your Ribs & Burgers Butchers Club account pending investigation into the accumulation of that credit.
  25. Ribs & Burgers may terminate your membership if it considers you have used your Ribs & Burgers Butchers Club card fraudulently or otherwise in contravention of these terms and conditions or the law generally.
  26. Ribs & Burgers accepts no responsibility for any SMS, email or other mail not received by Members or for any delay in delivery due to technical disruptions or for any other reason.
  27. Ribs & Burgers is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a Member or during the course of your Membership, either caused by a Ribs & Burgers employee in person or via phone or for any of the equipment or programming associated with or utilised in this service, or for any other technical error, or a combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of Member’s contact details.
  28. Ribs & Burgers reserves the right to remove credit incorrectly or accidentally added to the Ribs & Burgers Butchers Club account, without notice to the Member.
  29. Ribs & Burgers may offer special offers to some or all Ribs & Burgers Butchers Club Members from time to time. These offers may include additional terms and conditions.
  30. Some Ribs & Burgers Butchers Club Members may be ineligible to redeem special offers because of their age or legal requirement. It is at Ribs & Burgers’ sole discretion whether to issue you with a special offer.
  31. To redeem a special offer, you must go to a participating Ribs & Burgers store and scan your Ribs & Burgers Butchers membership. All special offer values are inclusive of GST where applicable and are quoted in Australian dollars.
  32. Ribs & Burgers Butchers Club membership, special offers and discounts are non-transferable and are not redeemable for cash or gift cards. 
  33. All special offers must be redeemed on the dates specified in the relevant additional terms and conditions.
  34. All special offers are subject to availability, which may vary between Ribs & Burgers stores. Ribs & Burgers is not responsible if a special offer is not available on the day you come to redeem your special offer and you must release Ribs & Burgers, its related entities, franchisees and store operators from any claim and from all liability arising out of your inability to redeem such special offers.
    Ribs & Burgers is not liable for any damage whatsoever which is suffered (including but not limited to consequential loss) or for personal injury which is suffered or sustained, in connection with membership of the Ribs & Burgers Butchers Club or with any of the special offers, except for any liability which cannot be excluded by law.
  35. In all matters, all decisions of Ribs & Burgers with respect to the Butcher’s Club and any membership thereof will be final and cannot be contested and the Member hereby agrees to accept such decisions.
  36. If for any reason this service is not capable of running as planned, including but not limited to infection by computer virus, bugs, tampering, unauthorised intervention or any other causes beyond the control of Ribs & Burgers which corrupts or affects the administration security, fairness, integrity or proper conduct of this service, Ribs & Burgers reserves the right at its sole discretion to cancel, terminate, modify or suspend the Ribs & Burgers Butchers Club.
  37. Members must not provide false or misleading information to Ribs & Burgers and must not alter, reproduce, disclose or in any way interfere with the details of other Members. Ribs & Burgers reserves the right at its sole discretion to disqualify or suspend and /or delete any credits or entitlements accrued by any Member who does not comply with these Terms & Conditions and may do so without notice to that Member.
  38. If for any reason the Program is inoperable (including but not limited to computer virus, bugs, tampering, unauthorised intervention, fraud, and technical failures), Ribs & Burgers reserves the right in its sole discretion to disqualify any individual who tampers with Ribs & Burgers’ systems, and to cancel, terminate, modify or suspend the Program. This includes causes beyond the control of Ribs & Burgers which corrupts or affects the administration security, fairness, integrity or proper conduct of this Program.
  39. Ribs & Burgers reserves the right to alter the Terms and Conditions of the Program without prior notice. This Program, including any offer or promotion conducted under the Program, will continue until such time it is terminated by Ribs & Burgers. Should the Program be suspended, cancelled or altered at any time Ribs & Burgers will notify Members via email or the relevant section of the Ribs & Burgers website.
  40. The cancellation, use and disclosure of personal information is governed by Ribs & Burgers Privacy Policy. You hereby authorise Ribs & Burgers to disclose your information to franchisees or related companies of Ribs & Burgers and to other parties for the sole purpose of operating and maintaining the Ribs & Burgers Butchers Club. Should you wish to review the privacy policy, please click here.

20% Discount is only valid for UNiDAYS verified students. Offer is ONLY available when ordering online via R&B directly. Orders via delivery will not receive the 20% off discount. Promo code must be put into the voucher code section when ordering online to receive the 20% off discount. Cannot be used in conjunction with any other offer including subscription coupons and promo codes. Prices are in AUD.*

  • The competition is open to residents of Australia aged 18 years and over.
  • The competition will run from 18/10/21 until 21/11/21 (or an alternate date as specified in these terms and conditions).
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • Closing date for entry will be 21/11/2021. After this date, no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are as follows:
    • Follow Ribs & Burgers on Instagram or Like us on Facebook 
    • Subscribe to our mailing list 
    • If you have already done the above, you are automatically in the draw to win
  • The details of the complimentary dinner competition are as follows:
    • Go in the draw to win 1 in 20 prizes. Prize options are: Playstation 5 Console, Wireless Beats Headphones , Airpods, DJI 2S 4K Drone, E-Scooter, Nintendo Switch OLED OR Nike Air Forces
    • If you are one of the winners of this competition, a prize from the prize pool will be automatically chosen & awarded to you. 
    • If you are a winner, you will be contacted via email. Your prize will be sent to you directly from the supplier, so you will need to provide your shipping details. 
    • 4 winners will be drawn every week from the 18th of October until the 21st of November (5 weeks in total). 20 prizes will be awarded in total. Winners will be listed every week on R&B social media channels & also notified via email.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Ribs & Burgers reserves the right to randomly choose winners from the R&B database 
  • The promoter’s decision in respect of all matters to do with the competition will be final.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and the terms and conditions of Ribs & Burgers in general located at https://ribsandburgers.com/au/about/terms-conditions/ 
  • The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to us and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://ribsandburgers.com/au/about/privacy-policy/ 
  • We reserve the right to cancel the competition if circumstances arise outside of its control.
  • By clicking ENTER you are agreeing to receive marketing communication from Ribs & Burgers via email. 

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